Delivery and Return FAQs for Lumin LED
Delivery FAQs:
1. How long does it take to receive my order?
- Delivery times vary depending on your location and the specific product you ordered. Typically, orders are processed and shipped within 1-3 business days. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
2. Do you offer expedited shipping options?
- Yes, we offer expedited shipping options for customers who need their orders to arrive quickly. During the checkout process, you will have the option to choose expedited shipping if available for your location.
3. Do you ship internationally?
- Yes, we ship internationally to many countries around the world. International shipping rates and delivery times may vary depending on your location and the shipping method selected.
4. How can I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier's website.
5. What should I do if my order is delayed or missing?
- If your order is delayed or missing, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Return FAQs:
1. What is your return policy?
- We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition and packaging.
2. How do I initiate a return?
- To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s) and process your refund or exchange.
3. Are there any items that cannot be returned?
- Some items may not be eligible for return due to their nature or customization. This includes custom-made or personalized products, as well as items that have been used or damaged by the customer.
4. Who is responsible for return shipping costs?
- In most cases, customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and insuring the package to ensure its safe return.
5. How long does it take to process a return?
- Once we receive your returned item(s), we will inspect them and process your refund or exchange within 3-5 business days. Refunds will be issued to the original form of payment used for the purchase.
If you have any further questions or concerns regarding delivery or returns, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.
